POSTAGE AND RETURNS
POSTAGE WITHIN NEW ZEALAND
All New Zealand orders are sent by Fastway. Prices from March 2019
We endeavour to have all website – listed items in stock at all times. Orders for these items are posted on the day that payment is received or the next business day. We will message you by email to let you know your parcel has been posted.
If there is a delay in processing your order we will let you know by email or phone.
Once your parcel has been dispatched we cannot be responsible for delays caused by the postal services.
We do ship internationally and orders are priced individually – if you want to secure your order you can check out and we will send you the shipping and then invoice you to pay via our secure gateway.
If you have questions about postage please contact us
Exchanges, Returns and Replacements:
If there is something wrong with your yarn, please contact us
If there are major faults that have escaped our notice we are happy to exchange the item.
Be aware that variability of colour is a feature of hand dyed yarns, not a fault.
If a colour is very different from what you expected, we are happy for you to return it
so long as the label is in place and the product is in its original condition.
You will need to post the item back, and pay for return postage.